quicksearch should be case insensitive

  • 2
  • Problem
  • Updated 5 months ago
Archived and Closed

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As a user of the quicksearch feature to look at my audience by email address, i want to be able to search on an email address in Proper case and  have it match on the same email address stored in lower case so that I can find the record efficiently.

The current behavior of audience, contacts, search is that JSmith@example.org does not match up on jsmith@example.org.  I get a message 'You have no active contacts that match this search term.' and no prompt to add the user. 

I click Audience again, then click Add Contact again, fill out the record, then click a save button, and get a modal indicating the record already exists.

Each time I do a lookup like this and it doesn't match as it should, I waste a minute in reattempting data entry.

Please:
1. change quicksearch to be case insensitive
2. nice to have: when returning a search that does not match any record, provide a button to add the record.

cheers,
jim


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user5551212

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  • moderately frustrated

Posted 7 months ago

  • 2
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Nate Gallagher, Employee

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Hi Jim,

Thanks so much for reaching out! 

I agree that our search function could benefit from a few improvements! I'll file a feature request for these two items on your behalf. 

Let me know if I can help with anything else! 

- Nate 
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user5551212

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ok - thanks, Nate!  seems like a straightforward change to make which would add consistency throughout the application.
j
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Nate Gallagher, Employee

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I agree, Jim, and I appreciate you following up with me! I am hoping that you can also provide me with the browser you use to access Emma, so I can note it in the request. 

Thanks! 
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user5551212

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sure, win10 pro, firefox 58.0.2. 
also just tested in chrome, here's the deets below. thanks.

Google Chrome64.0.3282.186 (Official Build) (64-bit) (cohort: Stable)Revision9611116ee79c63602f452e4fae2242a61cf0672d-refs/branch-heads/3282@{#694}OSWindows
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Landon Harrell

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I would also like to add my organization to this request. It is shouldn't be that hard to remove the case sensitivity from the search function. 
(Edited)
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Amy Sanders

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Yes. I agree that this would be a very useful improvement.