Increase one-hour logout window

  • 4
  • Idea
  • Updated 2 years ago
  • Not Planned
  • (Edited)
Logging out, I multi-task all day long and would appreciate Emma not logging out on me so often.  I would really appreciate being able to set my own log out time (if I haven't worked on it in several hours). It is frustrating to go back in to finish and it has logged out.  I end up leaving it for another time as I have plenty of other things I can get done. Also, I need to check my responses throughout the day as these are actually reservations for our events and I need to stay on top of the numbers.  It doesn't matter if I am in Firefox or Explorer.

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Tina

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  • frustrated

Posted 5 years ago

  • 4
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Katie Lewis, Official Rep

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Hi Tina! You and I also emailed about this. To catch everyone else up, Emma logs out to protect your information one hour after there’s no activity in your account. This isn’t considered a problem; it’s simply how the app was built, so I’m changing this from a Problem to an Idea and running it up the flagpole.

I’ll let you know what I hear from our developers!
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Katie Lewis, Official Rep

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Official Response
Hello again! The thinking behind the one-hour window is security-driven, and we aren’t planning to change this window.

Thanks for this idea, Tina!
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Cottage Chic

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My account logs me out after about a minute. It's crazy! I go to grab an image and I'm immediately logged out. No one else is logging into my account from anywhere else. It's so frustrating to do anything.
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Katie Lewis, Official Rep

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Hi! Boy, that must be frustrating. It doesn't sound like this is working properly, so we'd love to dig in. I'm creating a new thread for us to focus on this when we're back in the office Monday. Hang in there! I know we can fix this. :)

Please reference the new conversation here: Logged out of account when selecting an image
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ISWEP

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Mine just began logging out after only about a minute (April 2015). It was fine until now. This is making me nuts.

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Katie Lewis, Official Rep

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Hi ISWEP! It sounds like you're running into a problem instead of looking for the ability to be signed in past the one-hour inactivity mark. We're hearing this from a few other folks, too, and we're working through it in this conversation. Do you mind heading there to see if it sounds like the problem you're seeing, too?

If it isn't exactly what you're seeing, you can create a new conversation in Emma Community with your details, and we'll start troubleshooting. :)
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LAL Computers

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There is no security issue in my office - I work from home.  Instead it is infuriating, and I appreciate you "running this up the pole" Katie - but would like a response for users who don't present a "security issue".  Thanks.
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Katie Lewis, Official Rep

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I'm so sorry to hear that this is infuriating! All Emma users are using the same application, which means there isn't a way to change the logout window for some and not others, depending on where they work. I'll keep this thread updated with any changes to that logout window.
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Mandate Media

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Well, that's silly.  Of course you can.  Just create a "Log me out after one hour of inactivity" checkbox in settings.  Better still, make it a series of options "5 minutes, 60 minutes, four hours, never."  Once someone sets that, you'd set their authentication cookie to expire on that schedule.  This is trivial for your developers.  I've done it myself in our own apps.
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Tina

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This is exactly what I was asking for.  Right now, mine is logging out before an hour.  Today it logged me out while I was editing a campaign.
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Katie Lewis, Official Rep

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Hi Mandate Media and Tina! I'm sorry to hear you're frustrated. For now, we aren't planning on creating the ability to stay logged in without activity for more than an hour, and I'll keep you updated if there are any changes to that plan.

Tina, if you're being logged out after less than an hour, want to check in on this conversation to see if it's what you're experiencing? If it isn't, do you mind creating a new conversation with your details for us to troubleshoot?

Thanks to you both!
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Chinook Medical Gear

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Starting yesterday(ish) I noticed that I am being automatically logged out much faster than I used to. I would guess I am logged out after 10-15 min of no activity. I was working on an email and got a phone call. When I went back I got a message that it timed out. So I logged back in and landed on a screen that was nothing but code. There were no links, navigation, nothing. So I had to manually open the Emma URL to log in again.
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Katie Lewis, Official Rep

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Hey there! This definitely shouldn't be happening. :) I'm creating a new space for us to work through this with you, and we'll be in touch once we do some research!

Please reference the new conversation here: Logging into Emma shows me a screen with only code
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ISWEP

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This is happening to me too. Need to know when there's a fix.
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Katie Lewis, Official Rep

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Hi! You'll want to click to follow the conversation linked above for help regarding that issue. :) Clicking the Follow button on that page will send you notifications each time there's an update.
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Mandate Media

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Yeah, the window appears to be about 5-10 minutes right now.  Super frustrating when I'm on the phone with a client talking about edits.  That conversation can take five minutes -- and then I start making edits and we're back to the login loop.

I should note that I've got an agency account -- and we've got multiple people working in the account most of the day.  Is it possible that Emma is logging me out when a co-worker logs in?

(I'm not seeing the page-of-code issue, just too-fast session timeout.)
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Mandate Media

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Or... the other case is when I'm off editing an image.  That can easily take a few minutes.
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Katie Lewis, Official Rep

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Hi there! It sounds like you're experiencing a separate issue: This thread is really just for folks who want to be logged into their Emma account for more than an hour with no activity without being logged out, and it sounds like you're running into a really quick logout. Want to jump into this conversation to see if it's what you're hitting? If it isn't, feel free to create a new conversation in Emma Community, and we'll dig in!
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Mandate Media

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Huh.  That conversation seems to be about some crazy screenful of code issue.  But I'm happy to weigh in there, too.   
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StrucSure

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This reply was created from a merged topic originally titled system timing out.

Is there a way to disable the system from timing out (or setting a longer time-out period or telling it to remember my computer and keep me logged in)?  It's frustrating to be working on a campaign to have to go answer an email or phone call and then go back to a campaign to find the system has logged me out and work wasn't saved.  Honestly, I have to log back in about a dozen times ago, which is extremely inefficient and ineffective.  If this isn't a feature, I'm sure it would be one that would be appreciated by many users in the Emma community... 
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Grey Stepp, Support Team Manager

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Hi there StrucSure, 

I went ahead and moved your post to be under this request we already have logged.  

Katie's response above is the most succinct, "The thinking behind the one-hour window is security-driven, and we aren’t planning to change this window." 

I am wondering a couple of things, because you mentioned that your work is not being saved.  Emma does autosave your work in the editor, so if you do have to walk away for more than an hour and the system logs you out, your work on your campaigns should still be saving up until the point that it logs you out.  

A couple of questions there:

1. What browser are you using:  "We suggest Chrome or Firefox"
2. Are you working in an Incognito or Private Browsing window? (for the record, that would not be recommended)
3. Are you being logged out after less than an hour?  

Cheers!

- Grey 
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StrucSure

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I know other systems that have more secure information don't have this "security requirement" and it seems that if a number of your users have issue with it or are asking for a change to make their use of your product easier/more user friendly, you could at least give us the option to choose (and be responsible for) our security level and change the setting to something different (longer).  I have that option with many other third-party applications and it's  worked out beautifully.  As far as the specific campaign I was working on, it was not auto-saving and I had to go back in and recreate a bunch of work.  I use Chrome (no Incognito or Private Browsing mode).  Thank you for your consideration.
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Grey Stepp, Support Team Manager

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Hey there!  I'll add you in to the list of requests for this feature.  

I'll post back here if we do decide to make that change.  

Cheers!