Re-Join Message Styling

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I'm styling a subscription service for a client via emma and have run into an issue. I see you can style the thank you message and a few other things, but that doesn't take into account the other messages that are possible for a use to get. One such issue is the "Re-join" message the user gets upon attempting to re-add their email into a list. There's no styling in the template editor. Is it located elsewhere? Is there any other way I can do this?

Thanks!
Dan
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Dan

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi Dan! That's a great question. If a subscriber signs up via one of your forms for a second time, they will receive the "manage preferences" email instead of the "confirm it" email. You can edit that language on the "manage preferences" tab of your sign-up form:


I hope this helps!!
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Dan

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Thanks Emily!
I was actually wondering about the message window the user receives, not the email. Similar to the "Thank You" tab you have in the screenshot you posted, there isn't one for the message the user receives if re-subscribing.
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Emily Hollingsworth, Alum

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Hi Dan -- The Thank You page the subscriber sees in their browser will not change. The confirm it email will update with the manage preferences language that you designate, though!
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Dan

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Hey Emily,
The image I uploaded along with my previous response is the page I get upon re-joining the list. What I did to recreate this is first sign up. Then, through the email, opt-out of the list. The, I went back and signed up again and was greeted with that message on a separate page, not an e-mail.
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Emily Hollingsworth, Alum

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Hi Dan! Ah yes, I'm sorry I didn't make that connection. I've never seen that page before because my address isn't opted out. I do know, though, that the language on that page is not editable from within the app. I'm checking with my development team to see if it's something we can edit from our end. I will let you know what I find out!
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Dan

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Thanks! I'm actually doing this for a client and not my personal account. If I can just remove that as a possibility altogether and instead show the "Thank You" page again that would be great.
Thanks for your help!
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Emily Hollingsworth, Alum

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Hi Dan -- We're not going to be able to simply remove the "re-join" messaging. If someone has opted out and they sign up again, the only way they can be added back (other than by contacting our team) is if they request the opt in email *and* click the confirmation link in that re-join email. So it's not effective for someone who has opted out to just get the thank you page after signing up again. They will think they've been added back to your audience when they haven't. 

If you're looking to simply change the verbiage on that page, I may be able to do that. Can you tell me specifically what you're looking for that page to say? 

Thanks!
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Dan

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Hey Emily
It's not so much what the message says, but rather how it's styled. I was hoping to be able to add some inline styling to match my client's page.
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Emily Hollingsworth, Alum

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Official Response
Hi Dan -- So the word on this is that you cannot add styling to the thank you or rejoin pages of the sign-up form. You can add styling to the sign-up form istelf upon adding it to your website using the javascript option and editing the CSS. It sounds like using our open API to connect a third party sign-up form to your Emma account might give you the added functionality you're looking for there! You can read more about that here
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Dan

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Thanks for all your help Emily! I really appreciate it. I think we're a little short on time for me to get the api working. I ended up hacking it and styling everything inline with a bit of script in there to get rid of what I don't need. I made sure to add functionality so I don't break the editor again (like I did in my other post you solved).
Thanks again!