Reactivate a retired sub-account

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I just retired the wrong sub-account (I had 2 with the same name!) and I need to reactivate it. Is this something that can be done?
Best
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Sébastien de Lavison

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hi Sébastien -- I'm happy to help! Can you tell me the name of your agency account and the retired sub-account that you need to reactivate? Thanks!
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Sébastien de Lavison

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Hi Emily! Thx for getting back to me that fast. The agency account is INVOX and the sub-account ABYSSWORLD.
Best,
Seb
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Emily Hollingsworth, Alum

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Great! I still see two active AbyssWorld sub-accounts in your agency account. Is there a username associated with that specific account that I can look up? Thanks!
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Sébastien de Lavison

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I did send an email to the support team too and it looks like they resolved the issue! Great support! Thank you guys for taking care of this.
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Emily Hollingsworth, Alum

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Great! All set then. :)