Where can I find a payment receipt?

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  • Updated 4 years ago
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where can i find a payment receipt?
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Heraeus Kulzer LLC

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Posted 5 years ago

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Katie Lewis, Official Rep

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Hey there! You can view your invoices by clicking the gears icons at the top-right of your account, choosing Settings & billing and checking out the Billing tab.

An invoice list is kept there, with one column showing the invoice amount and another showing the balance remaining after payment was applied.
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YMCA of Austin

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Not sure if this is going to get read since the post was two years ago, BUT....how come I don't see a Billing tab on my Settings & Billing page?
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Emily Hollingsworth, Alum

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Hi there! You don't have a billing tab because you're billed by your agency, rather than directly by Emma. You can contact your agency administrator with questions about your billing plan.
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YMCA of Austin

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I'm not sure I follow. We get invoices from Emma. What do you mean by "agency"?

My concern is that over the last two months we've been charged significantly more than we were. Trying to get to the bottom of it.
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Emily Hollingsworth, Alum

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Sorry for the confusion! You're on one of our tiered accounts -  a parent account (YMCA of Austin) with two sub-accounts beneath it (YMCA of Austin and YMCA of Austin - TownLake Branch). Emma bills the parent account, and that invoice is an aggregate of the sub-account charges. 

Based on how you're logged into the community here, it looks like you're associated with the YMCA of Austin sub-account, which hasn't been directly billed by Emma since 9/2013. Our billing contact for invoices is Sean Doles.

If that's still unclear, I'm happy to reach out via email to discuss in further detail! I can't make this conversation private since there are other users involved, but I can reach out to the address on file.
(Edited)
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YMCA of Austin

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I/we manage both. A private email exchange might be best.

Please reach out when you can!