Recipients in emails

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Using FireFox, a list of 4498 contacts was sent an email on 9/12 at 3:46 p.m. - the email seemed to be delayed upon sending by about 15 minutes. In the response section, the response summary is showing that it was sent to 4,502 recipients, but there were only 4,498 contacts in the list. Calls have been received that the email was not delivered to them. There was only one error in the send list.  Was there an issue that day with sending?  What is the normal delay time between hitting the send button and is actually being sent.  Is there someplace else in Outlook that the email may have gone to instead of the In box?  Any help would be appreciated.

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Posted 2 years ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

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I'm sorry to see you are running into some inconsistencies. I'll try to answer your questions in order here:

- We will usually allow up to 30 hours for a mailing to complete sending. Obviously this will typically be much faster than this.

- It is possible that your response summary was account for forwards and shares.

- We have not had any system wide issues that has affected sending in anyway so you should not have seen any inconsistencies in this regard.

- Recipients can check spam / junk filters to see if it was incorrectly handled by the service provider. It's also worth checking bounce numbers which it sounds like you were able to view. Finally, the "delivered" metric is simply a handshake from the recipients email service provider saying it received correctly. This does not mean that the inbox did not do something else with it afterwards.

I hope this helps point you in the right direction. If you feel like we need to take a deeper look at this send feel free to provide the sub account name and mailing name you were seeing this in and we can jump in.