remove a segment from a group

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Hello, I would like to remove a segment of contacts from a group due to inactivity. There are about 200 people in a weekly news list of 1000 that are not active. I have created a segment of them, and now I want to remove them from the weekly group. Your online instructions have instructions to do this 1 by 1 but that would take forever. These people are members of other groups and I don't want to touch that status. How do I remove them as a segment from the group all at once? Thanks
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Amy Reardon

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Posted 4 years ago

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Greg Rathbun, Customer Service Specialist

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Official Response
Hi Amy!

Greg with Emma Support here!

There is not a direct option to remove contacts in a segment from a particular group.

As you mentioned, one option would be to update the contacts one by one.

Another option is as follows:

Copy your segment of inactive contacts into a new group.
Create a new segment of contacts in your weekly news list and not in your new group of inactives.
Copy this segment into a new group, this will be your updated weekly news list.
Finally, delete your old weekly news list group.

Let me know if you have any questions.
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Amy Reardon

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Hi Greg, this sounds promising. I'm not sure I am following you from step 2-3, can you clarify please? I'd like to do this... thanks.
Amy
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Greg Rathbun, Customer Service Specialist

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Hi Amy!

When creating a segment, you can search for everyone in one group (your weekly news list) and not in a second group (your group of inactives).

Check out this link to our Resource Center for step-by-step instructions on how to create this segment.

You can then copy the segment results into a new group; this group then replaces your original. To copy contacts from a segment into a group, when in a segment select "all contacts" and click the "copy them" button (you will see this at the top of your list of contacts).