Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: issue resolved
Our Systems Team is working with our outside data center provider to diagnose the issue. I'll keep you updated as soon as there's news to share.
I sent out a mailing this morning to a group of 140 - and it says 100% were delivered, but the number it gave was 25 deliveries. I have two email addresses that receive the mailing each week, one got it, the other didn't - and they both are to the same @ address.
Though it is still in the "In Progress" tab...this has never happened before
Once you've sent, please be assured that your mailing is indeed sending, although may be slower than usual, and nothing needs to be done differently on your end. You do not need to resend.
Thanks for your patience!
Although this connectivity isn’t related to the Emma application itself, we don’t want any clients to have this experience. Our Systems Team remains in close contact with our data center provider, and I'll update you as new information is available.
Thank you for all your patience as we worked to gather information on this global web issue and monitored until the outside sources came to resolution. If you have any further in-app trouble, please create a new conversation, and our team will be happy to assist!