Mailings not available to Compare Mailings in Response.

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  • Updated 7 months ago
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We are not able to select the sent email newsletters that we want to compare mailings in the Response area. Can you select / de-select individual newsletters beyond the date range?
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Wellmont

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Posted 11 months ago

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Grey Stepp, Support Team Manager

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Hey there Wellmont, 

Mailing data is only available in the account for 18 months after send.  Is this perhaps the date-range that you're coming up against?   

If not, could you give me a bit more information as to what you're looking for or not able to do?  

Cheers!

- Grey 
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Grey Stepp, Support Team Manager

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Also, I've updated the subject line of your question in case this can help anyone else.  
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Wellmont

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Our range was well within 18 months but were still unable to adjust the date range. I haven't checked since this question was posted. 
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Grey Stepp, Support Team Manager

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Pop in and take another look and if you're still running into problems, let me know specifically what you're looking to do so I can see if I can replicate the issue you're seeing.