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Not really a big deal, but just wondering why the Mailings line isn't being updated for July onwards.
Posted 4 years ago
Kyle Gregory | Lipscomb University, Champion
Hey @Joel Pan,
I'm not seeing the same as you. Have you checked recently? It might have been a momentary blip.
Thanks,
Kyle
I'm not seeing the same as you. Have you checked recently? It might have been a momentary blip.
Thanks,
Kyle
Kyle Gregory | Lipscomb University, Champion
Maya Lochan, Customer Support Specialist
Maya Lochan, Customer Support Specialist
Ted Hogan, Champion
I'm now seeing what I believe is the same problem. The orange Mailings line has not updated since February. I'll post a screen grab. Hope it will be legible. Any insight?
Grey Stepp, Support Team Manager
Hey there! I know Laura is looking into the other question you had, but I wanted to let you know I'm taking a look at this one too and will respond here with an answer. :)
- Grey
- Grey
Grey Stepp, Support Team Manager
Hey Ted,
After some digging, what we've figured out is that the sending rate for your automated mailings has gone up significantly, to the point to where it is off the graph of averages as it is.
This is actually a bug in our system, which I have logged you as having experienced.
The good news is that as time passes and pushes those lower numbers off of your graph, you should start to see those numbers populating in the months that are currently missing.
Cheers!
- Grey
After some digging, what we've figured out is that the sending rate for your automated mailings has gone up significantly, to the point to where it is off the graph of averages as it is.
This is actually a bug in our system, which I have logged you as having experienced.
The good news is that as time passes and pushes those lower numbers off of your graph, you should start to see those numbers populating in the months that are currently missing.
Cheers!
- Grey
Ted Hogan, Champion
Greetings, Grey!
Actually, this makes some sense to me now I guess.
Our website is running on WordPress and I am using the Gravity Forms plugin for our lead gen forms. Recently, I upgraded the Gravity Forms plugin to their Business License which allowed me to add their Emma email add-on.
Now, my web leads who complete the lead gen form are automatically added to one of my Emma automated campaigns which sends them a series of 3 welcome messages. That explains the dramatic uptick in mailings sent out.
It used to be that I imported a CSV file of the leads into Emma -- but of course, that did not trigger an automated welcome campaign.
I guess I was expecting the line graph to adjust to the maximum number of mailings each month rather than the cumulative average of monthly mailings. Maybe it is just me, but it does not seem very intuitive that the smaller monthly mailing numbers will have to be pushed off the chart due to old age/attrition before the larger numbers ever show up.
My 2-centavos worth ... thanks for the reply.
Ted
Actually, this makes some sense to me now I guess.
Our website is running on WordPress and I am using the Gravity Forms plugin for our lead gen forms. Recently, I upgraded the Gravity Forms plugin to their Business License which allowed me to add their Emma email add-on.
Now, my web leads who complete the lead gen form are automatically added to one of my Emma automated campaigns which sends them a series of 3 welcome messages. That explains the dramatic uptick in mailings sent out.
It used to be that I imported a CSV file of the leads into Emma -- but of course, that did not trigger an automated welcome campaign.
I guess I was expecting the line graph to adjust to the maximum number of mailings each month rather than the cumulative average of monthly mailings. Maybe it is just me, but it does not seem very intuitive that the smaller monthly mailing numbers will have to be pushed off the chart due to old age/attrition before the larger numbers ever show up.
My 2-centavos worth ... thanks for the reply.
Ted
Grey Stepp, Support Team Manager
You are right to expect the graph to adjust! Hence us listing that as a 'bug'. It will certainly be something that gets fixed at some point.
Cheers!
- G
Cheers!
- G
Grey Stepp, Support Team Manager
Hey Ted (et al),
We've got this bug fixed, so you should see those lines now! Cheers!
- G
We've got this bug fixed, so you should see those lines now! Cheers!
- G
Ted Hogan, Champion
Uh, Greg ... does that mean that the graph no longer records (or includes) our automated email campaigns in the total mailings? I guess I'm still a little confused.
Grey Stepp, Support Team Manager
Hey Ted, sorry I'm just getting back to you on this.
The bug that was fixed was that those mailings were being counted in that graph, so you are correct in saying that the graph now does NOT include those in total mailings.
The bug that was fixed was that those mailings were being counted in that graph, so you are correct in saying that the graph now does NOT include those in total mailings.
