Response graph not updating the Mailings line

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Not really a big deal, but just wondering why the Mailings line isn't being updated for July onwards.

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Joel Pan

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Posted 4 years ago

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Kyle Gregory | Lipscomb University, Champion

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Hey @Joel Pan,

I'm not seeing the same as you. Have you checked recently? It might have been a momentary blip.



Thanks,
Kyle
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Joel Pan

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Unfortunately, no. It's been like this since the start of July.
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Kyle Gregory | Lipscomb University, Champion

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Humm... I bet you have found a bug. The system is probably tripping up with some data in July. I'd say this is something for Emma support to handle.
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Maya Lochan, Customer Support Specialist

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Hi Joel,

Just wanted to let you know that my team is looking into this, didn't want to leave you hanging here! I will be sure to update this thread when we have more information. Thanks.
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Maya Lochan, Customer Support Specialist

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Thanks for your patience while we dug in here!

Currently, your mailings line goes from 0 to 80 mailings, but you sent well over that in July, so the sharp increase in sent mailings caused those numbers to chart "off the graph". Not to worry! As you send more consistently and there are some identifiable trends, the chart will update to accommodate those larger numbers.

Please let me know if you have any further questions Joel.
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Ted Hogan, Champion

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I'm now seeing what I believe is the same problem. The orange Mailings line has not updated since February. I'll post a screen grab. Hope it will be legible. Any insight?
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Grey Stepp, Support Team Manager

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Hey there!  I know Laura is looking into the other question you had, but I wanted to let you know I'm taking a look at this one too and will respond here with an answer.  :) 

- Grey 
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Grey Stepp, Support Team Manager

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Hey Ted, 

After some digging, what we've figured out is that the sending rate for your automated mailings has gone up significantly, to the point to where it is off the graph of averages as it is.  

This is actually a bug in our system, which I have logged you as having experienced.  

The good news is that as time passes and pushes those lower numbers off of your graph, you should start to see those numbers populating in the months that are currently missing.  

Cheers! 

- Grey 
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Ted Hogan, Champion

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Greetings, Grey!
Actually, this makes some sense to me now I guess.

Our website is running on WordPress and I am using the Gravity Forms plugin for our lead gen forms. Recently, I upgraded the Gravity Forms plugin to their Business License which allowed me to add their Emma email add-on.

Now, my web leads who complete the lead gen form are automatically added to one of my Emma automated campaigns which sends them a series of 3 welcome messages. That explains the dramatic uptick in mailings sent out.

It used to be that I imported a CSV file of the leads into Emma -- but of course, that did not trigger an automated welcome campaign.

I guess I was expecting the line graph to adjust to the maximum number of mailings each month rather than the cumulative average of monthly mailings.  Maybe it is just me, but it does not seem very intuitive that the smaller monthly mailing numbers will have to be pushed off the chart due to old age/attrition before the larger numbers ever show up.

My 2-centavos worth ... thanks for the reply.
Ted
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Grey Stepp, Support Team Manager

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You are right to expect the graph to adjust!   Hence us listing that as a 'bug'.  It will certainly be something that gets fixed at some point.

Cheers!  

- G 
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Grey Stepp, Support Team Manager

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Hey Ted (et al), 

We've got this bug fixed, so you should see those lines now!  Cheers!

- G
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Ted Hogan, Champion

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Uh, Greg ... does that mean that the graph no longer records (or includes) our automated email campaigns in the total mailings? I guess I'm still a little confused.
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Grey Stepp, Support Team Manager

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Hey Ted, sorry I'm just getting back to you on this.  

The bug that was fixed was that those mailings were being counted in that graph, so you are correct in saying that the graph now does NOT include those in total mailings.