retrieve deleted contacts

  • 1
  • Problem
  • Updated 5 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP

I accidentally deleted 20 contacts from my mailing list. How can I retrieve them and add them to my list ? Please help !
Photo of The Lens

The Lens

  • 9 Posts
  • 1 Reply Like
  • anxious and concerned

Posted 5 months ago

  • 1
Photo of Phillip M

Phillip M, Official Rep

  • 247 Posts
  • 20 Reply Likes
Hi,

This is typically an easy process that requires you to click the wrench and screwdriver in the top right-hand side of the app window, then select "archived items" and then, click "contacts" under the audience tab. From there, you would just check the box next to the archived contacts email address and then click the dropdown on the right-hand side of the screen and select, "undelete selected". 

With that being said, I jumped into your account and it looks like those archived contacts are not populating within the archives. I am looking into this currently, but have not received any word on the cause of the issue. 

Until it is addressed, I would recommend adding those desired contacts to a spreadsheet if possible and re-import them. This will bring them out of the archives and back into your audience.

Once I have some new information, I'll be sure to jump back in here to let you know. Thanks for your patience while we address it and my apologies for any inconvenience.

In the meantime, just let me know if you have any additional questions. Thanks!
Photo of Phillip M

Phillip M, Official Rep

  • 247 Posts
  • 20 Reply Likes
Hi!

Great News! Our team was able to resolve the bug that was causing that issue with your archived contacts. You should not have that experience moving forward, but if you do, just let us know.

Thank you for your patience as we worked to get that resolved!