Salesforce Import Error - BatchParseReport: First error: Duplicate id in list:

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  • Problem
  • Updated 1 year ago
  • Not a Problem
Archived and Closed

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When setting up a new group in Emma for Salesforce, we get an the following error:

There was an error while importing group members.
BatchParseReport: First error: Duplicate id in list: a1cG0000008j0Ia (Update Report)

We have several other groups created successfully and cannot determine what this error means.  The ID listed is not a contact id. Help!
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GBHEM

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Posted 2 years ago

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Katie Watts, Support Team Manager

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Hi there, GBHEM.

Since you've already submitted a screenshot on this and we're addressing this directly in our email conversation, I'm going to go ahead and archive this Emma Community thread so we don't have related information in more than one place.

Please reply to my email conversation when you can, and we'll keep things rolling there!

Thanks,
Katie
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Training The Street

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Katie, sorry you got lost in the holiday/vacation shuffle here.   I think we are all set, my sidekick was working on this, but giving it quick review it appears all is well. Thanks for following up, and Happy New Year. 
Al
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Katie Watts, Support Team Manager

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Thanks for the update, Al.

Happy New Year to you too!!
We're still having an issue--is there a known fix?
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Katie Watts, Support Team Manager

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Hi there, Los Angeles Chamber Orchestra Society!

Thanks for reporting you're having an issue with the Emma for Salesforce integration. I'm happy to help! What kind of trouble are you having? Please respond here with details so I can research the issue.

Also, please grant login access to Emma Support from within your Salesforce org. That granted login access restricts my export permissions for security purposes, but it allows me to hop into your org to work to pinpoint the problem. (If you need guidance on granting that login access, please find it here.)

As soon as you've granted that login access and posted some details on the trouble you're seeing here, I'll get started on my troubleshooting. Big thanks!
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Katie Watts, Support Team Manager

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Good morning, Los Angeles Chamber Orchestra Society.

Just wanted to do a quick check-in on this. If you're still having trouble with the Emma for Salesforce integration, can you please reply to the question in my last response and also let me know when that granted login access is in place? That'll be my trigger to dig in on the issue.

I'll assume you're good to go at this point, if I don't hear back from you here!

Cheers,
Katie