Salesforce integration and storage

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We're currently assessing our integration with SF and seeing the cost/benefit associated.
Our storage demands have significantly increased since integration. "Sync Entries" takes up 14%, "Emma Group Memberships" takes up 13%, "Email actions" takes up 8% and "Emma Response Activities" takes up 7%. Is this normal and what we should expect? Do you have any good references explaining how storage increases with integration? Also, do you have a breakdown of what the sections like "Sync Entries" specifically reference?

Also, if you have any tips to reduce storage space while continuing to build lists, that would be advantageous. Thank you!
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Hands On Nashville

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Benton Cummings, Senior Manager, Customer Support

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Hey there!
The data storage limit within Salesforce is one of the major limitations of using the platform, and having an integrated mass email program is definitely going to increase in the amount of storage space used- fairly dramatically in some cases. The actual percentages for storage will vary from one user to the next because it is entirely dependent upon the total amount of data in your Salesforce and Emma accounts. 

One of my colleagues pointed me to this article. It is a bit older, so it may may not be totally up-to-date, but it gives a pretty simple explanation on Salesforce storage limits and some ideas you can try to resolve the issue.

We do have a custom property that we can apply to individual Salesforce accounts that lowers the time period in which historical completed sync entries roll off the storage. By default, that happens on a continuous basis, with those historical completed sync entries falling off after 14 days. If you'd like us to apply that property within your Salesforce account, please grant login access to Emma Support and give me a shout here to let me know that's done. If you need some help with granting login access, please check out the "How do I grant Emma Support access to my Salesforce org for specific troubleshooting purposes, if needed?" section towards the bottom of our Salesforce FAQs page here.

That property doesn't always make a big difference, since the only things we'd want to clear out are the completed sync entries which wouldn't be relative to the integration any longer, but we're definitely happy to start there!


Thanks, and I hope this helps!!
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Hands On Nashville

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Thank you, Benton. I am pretty sure we already granted you login access to trim storage and it didn't cut down on our storage space. If I was to simply cut out some of the large (39,000) list we send, does that cut down the storage space? Right now, the cost associated with integration and extra storage on SF isn't seeming to benefit us with helping the ease of workflow. It's been awesome to export the list directly within SF, but I'm not seeing many other benefits. We'd have to hire a developer to customize our workflow for direct tie-in with our users, correct?
Right now, we're even exploring other website solutions. What is the process for removing ourselves from the integration?
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Benton Cummings, Senior Manager, Customer Support

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Hey there! 

Definitely sorry to hear about the continued storage-capacity blues with the Salesforce integration. Removing some lists would make a greater impact on storage capacity than removing the integration altogether. The amount of data it frees up is dependent upon how many member fields are mapped, but with a list that large, we would imagine you'd see a positive return.

Yes, you'd want to look into hiring a developer to customize your workflow for a direct tie-in.

Removing the integration is pretty simple- you'll just head to the Emma page in your SF account and click "Setup" (Not the Emma Setup tab- you'll have a Setup button either next to your name at the top right of your account page, or if you click on your name, it will appear in the drop-down menu).

From there, locate App Setup on the left column, and you'll see Installed Packages under Develop. Then you can locate "Emma Email Marketing for Salesforce" from the list, and you'll see the option to uninstall.

We certainly hope that you're able to free up some space by clearing out lists, as the integration is definitely very nice for the ease of workflow as you mention, but I definitely understand about the extra burden of dealing with very large lists and infringing on your storage capacity.

Thanks, and I hope this helps!!