salesforce integration - same contact in multiple groups

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  • Updated 1 year ago
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Hi,


I have implemented salesforce myEmma integration. I have several myEmma contact in multiple emma groups. How can I sync different fields in Salesforce based on the Emma groups that the contact belongs to.
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Sumithra Sudhir

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Posted 1 year ago

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Photo of Laura Dickerson

Laura Dickerson, Official Rep

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Hi there,

In Emma the unique ID is the email address. Anywhere that email address shows up, the contact fields attached to it will update. So if the contact fields are updated in one group, they will be updated in all of the groups. 

Let me know if I am not understanding your question correctly...
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Sumithra Sudhir

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I think I didn't articulate my question very well. I have specific fields in salesforce that should correspond to the emma mailing group. So if I have a contact in two groups, then my contact should have those two fields updated when sync happens. Is that possible?
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Laura Dickerson, Official Rep

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Hi there,

If you are looking to sync a contact to multiple groups you can do that in Emma and Salesforce. If you have fields that need to correspond, then that is built into the integration and is installed when you are setting the integration up.