Saslesforce Emma - Sync Entries

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I have the Emma Salesforce integration going and I noticed that each time there is a sync a "Sync Entry" record is created. This is causing a huge problem with data storage. Right now, there are over 200,000 records created. 

Are these Sync Entries necessary to keep in the database? If we delete these entries, let's say, each month, will this impact the integration at all? 
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Girls Leadership Institute

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Posted 5 years ago

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Katie Watts, Support Team Manager

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Hi there, Girls Leadership Institute!

There are a few things we may be able to do to lower the used data space in your Salesforce account. Can you please grant me login access so I can jump in to take a look? The steps for granting that login access are towards the bottom of the page here.

Once you've granted that login access, please give me a shout on this thread so I can take a look within your account. I'll circle back as soon as I've got some further information on what we may be able to do to lower the disk space being used by the integration.

Happy Monday!
Katie
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Girls Leadership Institute

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Hi Katie, 

Access granted.

Thanks.
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Katie Watts, Support Team Manager

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Good morning!

Thanks for granting that login access. I'm digging in and will let you know as soon as I have further information.
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Girls Leadership Institute

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HI Katie, 

Any updates on this?

Thanks.
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Katie Watts, Support Team Manager

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Happy Monday!

No updates yet. Our Salesforce developers are on the case though, and I'll update you on this thread as soon as I hear back from them. Thanks for all your patience while we take a look!
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Katie Watts, Support Team Manager

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Hi there!

I've heard back from our Salesforce developers on this, and there is some historical sync data within your Salesforce account that can be cleared out to lower your used data storage. The granted login access has now expired though. Can you please again grant that to Emma Support so I can have them do that purge?

Once I hear from you here that the login access has again been granted, I'll get our Salesforce developers right back on the case. Thanks for your patience while we've dug in on this!

Happy Friday,
Katie
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Girls Leadership Institute

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Hi Katie, 

Login access has been granted. However, I just want to be clear. As time goes on, we will want do this on our own to make sure data storage is under control. Are you specifically deleting certain sync data? What are best practices here?

Thanks.
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Katie Watts, Support Team Manager

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Happy Monday, Girls Leadership Institute!

We have a custom property that we can apply to individual Salesforce accounts that lowers the time period in which historical completed sync entries roll off the storage. By default, that happens on a continuous basis, with those historical completed sync entries falling off after 14 days. I updated the property in your account to one day, and it takes a full 24 hours to take effect, so I'll update you here once I see that the custom timing has kicked in.

The property doesn't always make a big difference, since the only things we'd want to clear out are the completed sync entries that are no longer relative to the integration. The data storage limit within Salesforce is one of the major limitations of using the platform, and having an integrated mass email program is definitely going to make a big increase the amount of storage space used. I searched online and found this article that gives a pretty simple explanation on Salesforce storage limits.

You'll hear from me here once that custom property has started doing it's thing. Hope you had a fantastic weekend!
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Katie Watts, Support Team Manager

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Good morning, Girls Leadership Institute.

Wanted to get a quick update your way on this. I applied that custom property to your account, but it didn't make a bit of difference on your used storage levels. I've got a ticket off to our Salesforce developers to take a look to make sure there's not anything else that can be cleared from your Salesforce account to reduce your used data storage.

That granted login access is set to expire today. Can you please again extend that just in case they're not able to get their work wrapped up that quickly? Thanks for all of your patience on this, and I'll be back in touch as soon as I have further information from our Salesforce developers.

Have a great weekend!
Katie
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Girls Leadership Institute

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Done.

Thanks!
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Katie Watts, Support Team Manager

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Hi there, Girls Leadership Institute!

I've heard back from our Salesforce developers that they've got the custom property rolling now, and you're back down to 69% of your Salesforce used data space. The completed sync entries should continue to roll off from here.

Thanks a ton for your patience while we dug in on this! If you have any further Emma for Salesforce questions, please let me know. Always happy to help!

Cheers,
Katie