Saved draft data lost

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
I'm on Chrome, and spent several hours yesterday working on a mailing to be sent out today. Went to finalize today, and much of my progress is totally gone. I know that I saved, saved, saved all throughout the process. Is there some way to recover data or do I just have to redo all that work?
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Langdon Publishing

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  • annoyed

Posted 5 months ago

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Photo of DeAndre Courtney

DeAndre Courtney, Employee

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Hey There,

Unfortunately, you'll have to redo the work as the only way to look at previous edits of your mailing is in a single session.

Also, it might be worth clearing your cache and deleting your cookies on your browser. If you're unsure how to clear your cache, you can search for instructions for your particular browser. Then you close out of your browser, restart your computer, and reopen your Emma account.

This may help with how the save function and other functions work in the editor.

Please let me know if you have any additional questions.