Saved draft data lost

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL Clean up

I'm on Chrome, and spent several hours yesterday working on a mailing to be sent out today. Went to finalize today, and much of my progress is totally gone. I know that I saved, saved, saved all throughout the process. Is there some way to recover data or do I just have to redo all that work?
Photo of Langdon Publishing

Langdon Publishing

  • 2 Posts
  • 0 Reply Likes
  • annoyed

Posted 2 years ago

  • 1
Photo of DeAndre Courtney

DeAndre Courtney, Employee

  • 20 Posts
  • 1 Reply Like
Hey There,

Unfortunately, you'll have to redo the work as the only way to look at previous edits of your mailing is in a single session.

Also, it might be worth clearing your cache and deleting your cookies on your browser. If you're unsure how to clear your cache, you can search for instructions for your particular browser. Then you close out of your browser, restart your computer, and reopen your Emma account.

This may help with how the save function and other functions work in the editor.

Please let me know if you have any additional questions.