Schedule mailing based on customer time zone.

  • 3
  • Idea
  • Updated 1 year ago
  • Under Consideration
Archived and Closed

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I send emails to recipients from the East Coast to Hawaii. The problem here is that if I schedule one for 9am ET, California receives it at 6am and Hawaii receives it at 3am. I've had people complain that that is too early. So, if I schedule an email for California to receive it at 10am, I risk sending it at lunch time in the East or later. However, our best opens are in the morning. It would be great if the emails are sent based on recipient's time zones. I know this is difficult to do, but if there were a customer field for time zone, would it be possible to time the send based on that value?

Note: This conversation was created from a reply on: Is it possible to schedule an e-mail to go out based on the time zone of the reci....
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Posted 4 years ago

  • 3
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Emily Hollingsworth, Alum

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Hi Cynthia -- I'm checking in with the product team to see if this is feasible or something we can build in the future!
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Emily Hollingsworth, Alum

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Hi again -- Our Product Team definitely sees the value in this feature, but they have some other questions that need to be answered before this work could be implemented. I'm setting the status here to Under consideration so that we can continue to collect votes and use cases while we work. :)
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The Marketing Center

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I echo that this is an important feature that we need.  To be honest, we like Emma but this is important enough that we would consider switching over it.
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Hugh O'Brian Youth Leadership

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Did this feature ever get added? We have the same problem. 
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Phillip M, Official Rep

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At this point, this feature does not exist, but I think it's still a great idea. I will definitely let the Product Team know that this functionality has been a long time in the making and that our customers still have this need. Thanks for the reminder!