Scheduling times are inconsistent

  • 1
  • Problem
  • Updated 11 months ago
  • Acknowledged
When I schedule an email for a future time, and then check it in the scheduled emails, the time is an hour earlier than what I had scheduled it for. For example, at 11:30am, I scheduled an email to go out at 12:00pm, and I got the message that the email was successfully scheduled, but when I checked it in the scheduled emails, the time scheduled was showing 11:00am (which was in the past at that point) and the date was in red. I cancelled and rescheduled the email for 1:00pm, and now it shows that it will go out at 12:00pm. We are on EST as is our customer base, and have not made any changes. I had this issue with a previous email, but thought it was a fluke. Not sure what's happening.
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Jeanne D'Arc Credit Union

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Posted 11 months ago

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Jeanne D'Arc Credit Union

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This problem continues. I am unable to schedule an email unless it is more than two hours in the future because the time that I schedule the email bounces back to an hour prior. I have attached screen prints to explain further. 





Any advice would be greatly appreciated. 

Thanks!
Michele
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Zach Sharpe, Employee

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Good afternoon!

I'm sorry for any trouble you've experienced in the disconnect between scheduling times. We have recently uncovered a bug that is displaying scheduled mailings in central time which can cause it to error when scheduling it close to send time (since you are EST).

This is something our developers have identified and are working to solve currently. For the time being, allow for an additional hour in scheduling to compensate for this disconnect.

Thank you for your patience with this!

Cheers,

Zach