Searching contacts by open rate

  • 2
  • Idea
  • Updated 10 months ago
I was wondering if this might be in the works, since we can now see each contact's open rate in their record. I would love to be able to search for contacts by open rate. Or to create segments based on this. For example, contacts who have an open rate of at least 40% in the past year. Or even being able to export contacts with their open rate would be very helpful.
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Posted 12 months ago

  • 2
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Grey Stepp, Support Team Manager

  • 1699 Posts
  • 135 Reply Likes
Hi there!   Thanks so much for reaching out!   

I know we've had a couple of other customers request this feature as well and we've passed that request along to our developers to research the possibility for future updates to our reporting and segmenting.  

I'll be passing along your request as well, and I'll post back here when I have any updates from our product team on it.  

Cheers!

-Grey
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Lorimer

  • 15 Posts
  • 1 Reply Like
Just wanted to pipe in that I'm definitely another of the customers who have requested this and I have had some productive chats with your support staff ;). I'm happy to hear you think it's a good idea.

Right now I'm downloading the results for every single campaign I send, and then using pivot charts to see how many times contacts appear on my open and click reports to apply my own ranking on their response level! ... It's very time consuming. Can't wait until Emma adds this functionality! 

Lisa Marie