Segmenting Limbo contacts

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  • Updated 11 months ago
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Is there a way to segment Limbo contacts to separate people who have never been in a group from people who were previously in a group or groups? 
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Amy Sanders

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Posted 11 months ago

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Amy Sanders

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Apologies for bumping this, but I'm really hoping to get a reply. Thanks in advance for any assistance!
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DeAndre Courtney, Employee

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Hey Amy,

At this time there isn't currently a way to segment contacts who've never been in a group or contacts who were previously in a group. May I ask what your use case for this is? Most of the times I see folks looking for contacts who used a signup form, but that signup form wasn't pointed to any groups so it sends those contacts directly to a limbo status. 

Please let me know if this is the case, and if not I can definitely jump on a call so we can walk this out together.

Cheers!
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Amy Sanders

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Hi DeAndre,

We have a massive amount of limbo contacts. I am guessing the majority of them were imported in error  from our user database via the API when we first went live this spring. I'm trying to separate out those contacts from contacts that were at one point part of a group in Emma. It sounds like that isn't an easy task and this isn't a top priority for us to have our engineers to get involved, so I will just hold off on worrying about it for now. Thanks for replying! 
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DeAndre Courtney, Employee

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You're most certainly welcome!

If you have any additional questions or concerns please reach back out! 

I'm more than happy to help!

Cheers!