Sender email address error message

  • 2
  • Problem
  • Updated 4 years ago
  • Not a Problem
I'm getting the error message "the address must follow a valid email address structure" on a campaign. I copied email from another email that didn't have this error. It's also our default sender email address that is showing as invalid. I've used both Chrome and Firefox and receive the same error.
Photo of Carr, Riggs & Ingram, LLC

Carr, Riggs & Ingram, LLC

  • 11 Posts
  • 1 Reply Like

Posted 5 years ago

  • 2
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Official Response
Hi there -- I hopped into your account and opened your latest draft. I found a space at the end of the sender email address that you've added there on the Review & Send page. I was able to send myself a copy of your mailing after removing that space! If you see that error again, you'll want to check to make sure you haven't added a space there.