Sender email address error message

  • 2
  • Problem
  • Updated 4 years ago
  • Not a Problem
I'm getting the error message "the address must follow a valid email address structure" on a campaign. I copied email from another email that didn't have this error. It's also our default sender email address that is showing as invalid. I've used both Chrome and Firefox and receive the same error.
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Carr, Riggs & Ingram, LLC

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Official Response
Hi there -- I hopped into your account and opened your latest draft. I found a space at the end of the sender email address that you've added there on the Review & Send page. I was able to send myself a copy of your mailing after removing that space! If you see that error again, you'll want to check to make sure you haven't added a space there.
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Carr, Riggs & Ingram, LLC

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Ahh..I see the issue now. Thank you!
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FarmFlavor

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This reply was created from a merged topic originally titled Invalid email address structure.

I'm ready to send my email and it's telling me that my sender email doesn't follow a valid email address...but it does. It is my company's email account. Please help!