Sending an email to multiple groups

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I know that if I add a new contact list into an existing group, the system will remove duplicates/update contacts. My question is, if I select multiple groups to send an email to at one time, will the system and there are contacts replicated within the groups - will they receive 1 or 2 emails?
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Replenish on Rainy Lake

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Posted 3 years ago

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Emily Hollingsworth, Alum

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Hi there -- Great question! Emma will check your groups for duplicates any time you send to multiple groups at one time. If you send to those groups at different times, Emma won't know what you want to check those groups against. So, choosing mulitple groups on the same send will result in only 1 email per contact in any of those groups.
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Lanette Capellas, PHR-CA

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Cool! Thanks for answering Emily-I've been hoping for that answer but hadn't stopped to look it up yet. You relieved me a lot! :)
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Frederick Oliver

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Hi Emily,

Your response raises an important point and highlights a shortcoming in Emma's segmentation builder (or my understanding thereof).

You point out that "If you send to those groups at different times, Emma won't know what you want to check those groups against". So sending the same email to two groups at different times could result in  sending duplicate  emails to contacts who are in both groups.

To handle this issue my thoughts were to create a segment filtering people who "have received" the first email. Unfortunately this option is not available. There is no option to choose what they had received, only when.

Being able to filter on what campaigns a person has already received can be very a valuable option when using automated workflows and would be a welcome addition to the segmentation logic available.

Fred
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Emily Hollingsworth, Alum

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Hi Frederick -- You're right that there isn't a way to "search" your audience by mailing received using the segmenting tool. You can, however, save the delivered list of any mailing as a segment from the mailing response by clicking on the "delivered" link right under the delivery percentage on the mailing response overview tab:



The "save as segment" button is on the top right of that page:



You can then copy that segment to a group in order ot use that group in future segment criteria and isolate the list of audience members who have not received that mailing. Let me know if I can clarify this process at all!
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Frederick Oliver

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Hi Emily,

When I couldn't find a way to filter by campaign I went looking for a way to do it from the response report as I have created segments on click reports in the past. Thanks for pointing me to the "delivered" link. I never would have found it on my own. Creating segments from response reports is a pretty cool and unique feature. Would be great if we could make meaningful edits to segments created this way.

Question: Are segments made from a response report dynamic? Would future recieptiants of the same message automaticly get added to the segment?

Thanks,

Fred
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Emily Hollingsworth, Alum

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Hey Fred -- I'm glad to hear you found the save as segment feature from the response page helpful! Those segments are not dynamic. You can think of them more as bookmarking that list over in the audience section so it can be used rather than just a report to reference. Every time you send a mailing, that send is seen as a different mailing in the system. So that "delivered" list is entirely unique from any other sends of that mailing.