Sending and Preview problems

  • 1
  • Problem
  • Updated 10 months ago
  • In Progress
Two ongoing issues within emma for me over the past day.

1) When going to send a test I am stopped for not having an unsubscribe link. The email has an unsubscribe link and all of the code is correct. 

2) Previewing emails does not work. I can't see anything on the preview window.
Photo of Temple University

Temple University

  • 9 Posts
  • 1 Reply Like

Posted 10 months ago

  • 1
Photo of Heather Sturm

Heather Sturm, Integrations Support Specialist

  • 92 Posts
  • 3 Reply Likes
Hi there! I'm happy to help out, although I need a little more information first! First, in which subaccount for Temple University are you working? Second, which mailing(s) are not sending and previewing?

A side note: if by chance you are using the Code Your Own feature, the preview may not be able to display a preview if the code has any errors.

I'll look for your reply here and then take a closer look at the specific account and mailing(s)!