Sent messages not displaying when using QuickSearch

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: resolved

Hi! If I am searching for a mailing I have sent in the past so that I can reopen it, and I use the search bar in the upper right corner, the "Sent" tab shows that a mailing should be there, but when I click on that tab, no mailings display. See screenshot. Do you know why this would be happening?

Photo of South Carolina Aquarium

South Carolina Aquarium

  • 7 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of South Carolina Aquarium

South Carolina Aquarium

  • 7 Posts
  • 0 Reply Likes
Additionally - I recently cleared my cache/cookies, so I don't believe it's related to that.
Photo of Andrew Heuback

Andrew Heuback, Official Rep

  • 142 Posts
  • 12 Reply Likes
Hey there! I hopped into your account and believe I did locate the mailing in question, although I turned it up by searching '2015.8.15 Member' - when I search for '2015.8.15 Member e-' (as you demonstrated in your image), I get the same result as you.

If you use my search query above, that should get you to the old campaign you need to reopen. In the meanwhile, I am looking into the cause of this discrepancy and will update you here once I have more info!