Sent out 2 emails yesterday, links worked in tests, but the links in the live email did not work. What would have caused this issue?

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  • Updated 4 months ago
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We sent out 2 separate emails to over 200K yesterday and the links did not work.  They worked in the tests prior to scheduling.  Anyone ever see this issue? We are now dealing with a number of calls/emails about this error.  
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NBCOT

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Posted 4 months ago

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Zach Sharpe, Employee

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Hello!

I'm sorry to see you're experiencing issues with your links! I wanted to reach out to hopefully clarify a few things:

- Did you experience a specific error screen? If you are seeing an error, could you provide the text it produced?

- I tried out both webviews:

https://t.e2ma.net/webview/fo0a9/b9415c4964e0bc7de44759223e1083e8 &

https://t.e2ma.net/webview/7lpa9/4348fc0f23c23dc0e452407bd4d0aeed

All links on both of these emails worked for me. Was there a specific link that was not working?

- For users that are having issues with the links, have they tried a different network to eliminate the possibility of firewall blocking your site?

- I also tested all links in a sent version of both of these and did not run into any issues. Was there a specific aspect of your final review & send that stood out to you?

Let me know how I can help out!

Thanks

Zach