Set up multiple automations for the same date. All but one triggered. What happened to that one?

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
Pretty much the title. I set up 8 identical automation workflows to start today. All of them except one triggered. What happened to that one? I can't seem to find a mistake in the set up.
Photo of Southeast Financial

Southeast Financial

  • 31 Posts
  • 1 Reply Like

Posted 2 years ago

  • 0
  • 1
Photo of Maya Lochan

Maya Lochan, Customer Support Specialist

  • 179 Posts
  • 31 Reply Likes
Official Response
Thanks for hanging in there while we dug in!

My technical team identified that the issue is that you are using the same mailing (with the same subject line) for each mailing in the series. The app is getting confused by seemingly the same mailing from every step having been sent with the first trigger -- since the other mailings haven't sent yet, its assuming all the mailings are the same, and the identical response metrics reflect this.

Our best practices for automation is to have separate mailings for every step, as this feature was intended for unique mailings during each part of the series. You can easily delete that workflow and setup a new one with unique mailings, and that should resolve your issues here.

Please let me know if you have any follow-up questions on this!