When sharing to twitter from mobile inbox, link is broken if opened in browser.

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Hi Katie,

Not sure if you've noticed but you also can't share for twitter.

It works on a computer fine but when you try sharing from a phone it comes up with an error page!

This is a big issue for us.



Note: This conversation was created from a reply on: Facebook images and social sharing are not working as intended.
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Cummins Mellor

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hey there -- I'd love to see if I can replicate this error and dig in from there. Can you point me to the sub account your working in and this mailing specifically? Thanks!
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Cummins Mellor

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Hi, we don't have sub accountants so it's just the main account, this mailing was a Hot Off the Pass sent last week, but it's the same with every mailing we send.
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Emily Hollingsworth, Alum

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Oh yes, of course, so sorry! I'll dig in here and let you know what I find. :)
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Emily Hollingsworth, Alum

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Hi again -- Unfortunately, it looks like you're running into a bug in the application. When sharing to twitter from a mobile inbox, the link is broken if opened in browser. I don't have a timeline for when this bug will be resolved, but I'll be sure to reach out here when I hear that the bug is fixed!
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Cummins Mellor

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Hi Emily,

This is becoming a big issue for us, our candidates open 99% of our emails on there phone and they aren't able to share the link with their friends.

Any news on when it will be resolved?
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Damian Gatta, Official Rep

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Hi there!  Damian here jumping in for Emily.  
I don't have any news on a fix for this just yet.  I understand your frustration here and can assure you that we want to find and implement a fix for this. We do our best to prioritize fixes based on our developmental resources, the severity of the issue, and the affect on our customers.  We will be sure to provide any updates here once this has been resolved.  Thank you for your patience as we get this resolved!

Feel free to reach out with any questions!
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Cummins Mellor

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Hi Damian, any update on this?
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Emily Hollingsworth, Alum

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No update on this bug as of today. You'll definitely hear from me here when there is movement!
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Adriane Smith, Customer Support Specialist

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Hey Cummins Mellor,

Good news to report! We've fixed the bug that cause the Twitter posts to not function properly. You should now be able to share to Twitter with no snags. Let me know if you have questions about this!