How do I make new addresses from Shopify appear in Emma?

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I set up an account with Emma email and connected it to shopify, but I'm not sure how to get the new email addresses to pop
up in Emma so I can create Welcome emails, etc. The options in their backend are only Mailchimp and Shopify. Is there a code I can put in shopify to get it to automatically import to Emma?
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AGI

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Posted 5 years ago

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Cassie Berman, Alum

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So glad you checked in! Your Shopify contacts should come in automatically when you connect Shopify with your Emma account. We're digging in under the hood to find out why you aren't seeing the changes that should happen in Emma post-installation. More to come...
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Cassie Berman, Alum

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Our investigations are leading us to the theory that all of your Shopify orders were closed when you started the installation. Shopify store orders can exist in two states: “open” and “closed.” Typically you'll have at least one open order, but if your Shopify account is brand new, or you've closed all your orders, then Shopify's API doesn't return Emma's request to connect and things stall out. Evidently there needs to be at least one open order in your Shopify account for the sync to latch on. So if you can check whether or not that was the case when you started synching Shopify with your Emma account, we'll take it from there.
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Cassie Berman, Alum

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Great news! The developers here just rolled out a fix for the issue stalling your Shopify integration. Can you try going through the installation process again? You should be able to see your Shopify customers, fields and segments in Emma after successfully installing Emma for Shopify. We're pretty sure if you run it again you'll be all set. Please let us know how you fare!
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AGI

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Perfect! That seems to be working now, thank you!

I also had another question about this. Is it only going to add customers that place orders? What about if we have a sign up with our newsletter button, is there a way to have those emails show up in Emma? Or is that something separate? In the backend on shopify the options are "shopify emails" or "mailchimp" so I'm assuming I'll have to export and import them into Emma myself?
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Cassie Berman, Alum

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Great! So glad to hear things are cooking now. As to your other question, from what I understand, Shopify's standard form for newsletter signups doesn’t actually integrate with any email service providers. Basically, it just gathers email addresses with a status of “accepts marketing messages” that can be exported and used elsewhere. While some Shopify store themes have built-in fields a user can integrate with their Mailchimp account, that functionality requires a good bit of back-end configuration by someone with programming chops. 

Emma’s Shopify integration gathers historical signups (customers who “accept marketing messages”) during the initial sync, which means that post-installation, your Emma audience will be updated in that regard. We’re also hoping to enhance our integration sometime soon so that you may use Shopify’s “newsletter signup” option to gather additional subscribers, but in the meantime you’d need to use our signup form embed option to add an Emma-powered signup form to your site. We cover how to customize and publish Emma signup forms here: https://support.myemma.com/Emma_resources/Account_how-to/customizing-your-signup-form

Hope this helps!


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AGI

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Oh okay! That works, thank you so much!
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Alex Streeter

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Regarding the Chops portion of your response above, in Shopify, it seems like I have to create a Snippet, and that will contain the embed code generated from the "Link to your signup screen" modal on my Emma account.  I am having a difficult time finding a good example of this process.  Would there be a tutorial for this process?  I would like to have my sign-up form visible to guests regardless of the site page they are on, so having it in the footer would be ideal.  thanks.
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Emily Hollingsworth, Alum

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Hi there -- great question! I'm digging in on this with some of my colleagues and will reach out with more information soon.
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Emily Hollingsworth, Alum

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Alex - I have a little more information for you here.

We don't have a sign-up form solution that is specific to Shopify users. You will have to apply the code from our sign-up modal to add a sign-up form to your Shopify page. When you create and publish the sign-up form using Emma, our sign-up modal should pop up with several options for publishing that form. You can read more about that here

I do know that as a Shopify user, you can manage your store's template code in a dedicated section of your account. For the most part, it should be straightforward, but Shopify does use a custom language called "Liquid" for dynamic elements.

If the code available to you in sign-up modal doesn't seem to make sense with the options at hand, let me know. I can dig in with one of my more HTML savvy teammembers to see how we can help!
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Alaskan Essences. Inc.

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Has the availability of Emma/Shopify integration changes since your last reply was posted? In other words, is there still no sign-up form solution specific to Shopify users?