Sign-up form 'Change when it's used' isn't working

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  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I am trying to change which sign-up form is used at the bottom of my emails. I go to the sign-up form and select "Change when it's used" (see screenshot 1). I then check all boxes in the pop-up (see screenshot 2). When I click save, I receive screenshot 3: Msg: NOT FOUND. I've tried checking only one box in the pop-up, no luck. This happens in both Chrome and Firefox. Please help!
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Beth Hatcher

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Posted 3 years ago

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Emily Hollingsworth, Alum

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Official Response
Hi Beth -- Thanks for surfacing this. You're running into a bug in the application that causes the "change when it's used" feature of signup forms to not work with our new templates, which is effectively all of our templates. Obviously that's not super helpful to you! This feature was really designed to work with our stationeries, a product of our classic editor, so this is really a deprecated feature that we will likely remove. 

That being said, you always have the option to select which signup form will send with your mailing at the point of send, from the review and send panel!

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Beth Hatcher

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Thanks, Emily. Could your support team enable this for us on the backend? I am trying to make a foolproof create-and-send email process for a client... Adding the sign-up form at point of send is a good option, though I'd love to have it already be in place at that stage. If there's any magic your team could do (I'm happy to call in), that would be great!
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Emily Hollingsworth, Alum

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Hi Beth -- Unfortunately there is no switch I can flip because this feature is in fact broken. I just didn't want to set false expectations here of us fixing this feature because it's not really practical anymore. That's not to say we may not implement another, newer similar feature, but that's not in the product roadmap at this time.
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Beth Hatcher

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That makes sense, Emily. Thank you for the clarification.