Significant decrease in contact count in Emma

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I had SalesForce and Emma integrated using Emma's API -- and then noticed saved email addresses in my account were significantly less than what they should've been (lists of 200 were down to 5) -- could this have caused that? Do I need to do anything with the SalesForce integration?

Note: This conversation was created from a reply on: An update on how Emma is responding to SSLv3 vulnerability..
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Jenna

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi Jenna -- We have made the planned changes yet to disable the SSLv3, so this must be unrelated. If you're using the API to connect your Salesforce and Emma accounts, you'll want to have your web developer review the encryption package you're using and make sure you aren't passing info to Emma with SSLv3 encryption. Switching everything over to the TLS encryption is all you need to do to prepare. If you're using our Emma for Salesforce integration, we will make the changes necessary to protect that.

Are you seeing that significant decrease in contacts in your Emma account or in your Salesforce account? I'm happy to dig in further!
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Emily Hollingsworth, Alum

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Hi Jenna -- Just checking in here. Please do let us know if you need us to dig into this issue!