Links in sign-up form notification email not fully operational

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
Whenever I click the "See their profiles" button in my email sign-up notifications (copied below), I get an error message. This happens in both Chrome and Firefox.


March 04 to March 11

Hi there, holmanjk@eckerd.edu,

This week, March 04 to March 11 2 people joined your list using the Parent ConnECtions Classic Sign-Up Form signup form.


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holmanjk@eckerd.edu

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Posted 2 years ago

  • 1
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Emily Hollingsworth, Alum

  • 2203 Posts
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Hi Jacqueline -- You're running into a bug that causes the links in the sign-up notification email to go to an error page or not work at all. The good news here is that our development team is currently working to resolve this issue. I'll let you know here when it's fixed!
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Laura Dickerson, Official Rep

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Hi Jacqueline,

I just wanted to pop in and let you know that the fix for this is now in the system! Let us know if you have any questions!
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Shawn Miller

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I am still having this issue. Whenever I click on the See their profiles link it gives me an oops, sorry 500 error. And the count is one more than actually signed up.
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Grey Stepp, Support Team Manager

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Shawn, what is the frequency you're set up on for getting that information sent to you.  Is that a "Daily", "Weekly", etc?  

I'm going to do some testing to see if this bug has resurfaced, but I want to make sure I'm testing the right thing.  
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Shawn Miller

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I'm getting daily emails. Thanks for investigating.
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Grey Stepp, Support Team Manager

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Hey Shawn, I ran a test with my own signup form and I wasn't having problems with the links.  Could I get you to forward a copy of that message to us here at support@myemma.com ?  

If you could, put ATTN: Grey in the subject line so I know it's you, and we'll continue that conversation via email.  

Thanks!