Social sharing with schedule it later doesnt work

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
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After I've scheduled my email for sending, I schedule to share it at the same time. However, the social links go up immediately rather than the time that I've chosen to share them with my social media account.  Why is this? and can you fix it please?  

I'm using Chrome ver. 36.0.1985.14336 on a Mac Running OS X 10.8.5
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Lesley University College of Art and Design

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  • frustrated

Posted 5 years ago

  • 1
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Tyler Scott, Employee

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Hello! I made a copy of your most recent mailing from yesterday and was going to test scheduling a bit, but wanted to give you a heads up. I didn't want you to be caught off guard of some duplicate posts showing up there on your FB wall. Is it okay I go ahead with this? I wasn't able to recreate in my test account as those scheduled social posts were firing at the right time.

Thanks!
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Peter Peltier, Alum

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Hi there. My name is Pete and I lead the development efforts that focus on social media here at Emma. Sorry to hear you're having issues with your posts sending at the correct time. Just to let you know, we're working on a new social media marketing product to replace and greatly enhance our existing functionality in this area. The product is still in beta currently and while it won't fix your past problems, it will definitely be a better experience going forward. If you'd like to have access and try it for free, just let me, or anyone here at Emma know and we'll get it enabled for your account.