Some contact lists that were uploaded but aren't showing in our groups list or when I search contact lists, why are they're not showing?

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  • Updated 1 year ago
We have contact lists that were uploaded but they are not showing in our groups list or when I search contact lists, why are they not showing?
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Home Care Assistance

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  • frustrated

Posted 1 year ago

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Grey Stepp, Support Team Manager

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Hi there, 

I think I'm gonna need a little bit more info on this one.  

I'm showing the last imports as being done on May 3rd and they all seem to have gone through.  

Can you tell me a specific contact that was on your spreadsheet and wasn't imported?  And what group they should belong to? 

When you're searching, are you making sure to look at the Error and Opt-Out tabs as well to make sure they aren't showing there? 

Let me know!

- G
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Home Care Assistance

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Hello, there should be a contact list named "<LastName> - Referral Sources" for each of the names below. For example - "Williams - Referral Sources". They were all imported May 4th in the morning, and they are still not populating. Please advise. Please email me directly as well. jsummers@homecareassistance.com

Angela Williams
Keith Staples
Danny Ortiz
Joseph Goldberg
Brian Wolfe
Joan Manole
Jonathan Fowler
Kevin Symes
Kristen Wadsten
Megan Bigbee
Pablo Hurtado
Kathleen Harwell
Carla Bundick
Mary Anne Esposito
Tim Hawk
(Edited)
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Grey Stepp, Support Team Manager

  • 1699 Posts
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I've reached out via email with some further questions.  I'll look for your reply there!

- G