Some of my recipients are able to open the word document linked in my mailing, and others are not....

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  • Updated 2 years ago
  • Not a Problem
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I just tried the link to a document feature for the first time. Some of my clients are able to click on the links and download the word documents without issue and others are emailing me about it not working, or even having them download a zip file of setup files? Are there known email systems that this feature does not work with?
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Misty

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi Misty -- I'd love to troubleshoot this a bit. Can you give me the name of the account and the mailing that you're working in so that I can send myself a test and start digging? Thanks!
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Misty

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Thanks Emily!

Account is The Salvation Army - Nashville
I left this one as Untitled Mailing - mailing subject was Time t et those Anges Adopted!! Volunteers needed for Mall Booths - sent on Oct 31, 201 at 12:11pm
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Misty

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Using PDF' did not seem to have the same issues as he .docx file.

JC Partnership -some my clients reported the same thing with a .docx
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JC Partnership Forum LLC

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just changed the .docx to .pdf and uploaded and that works fine - I will go with .pdf for now
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Emily Hollingsworth, Alum

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Great! Glad to hear that the PDF is working better for both of you. Thanks for updating us here!
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Mary Hansen

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We have a similar issue and it seems to depend on the browser being used.  If we attach a Word doc rather than a .pdf, IE will send you through hoops to open it as a zip file.  Even when it does open, it is a bunch of numbers and phrases, not the finished document.  Opening the docs in Chrome works, but we cannot depend on everyone to use that browser over IE.  It would be nice to be able to open editable documents in any browser.
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Catholic Community Foundation

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I realize that this is an old post, but was referred to it when investigating the same issue.  The Microsoft Word doc.x file downloads into a zip file, but a doc (1997-2003 version) will download as normal.  It worked for me!
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JC Partnership Forum LLC

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This reply was created from a merged topic originally titled documents.

using IE vers 11.0.13 - I have uploaded .docx files to documents and linked them to the email - when I click on the link they show as .zip files and when I try to open them I am taken to some internet folders - what am I doing wrong?
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Emily Hollingsworth, Alum

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Official Response
Hi Mary -- I certainly understand your concern here. We do our best to keep the document library up to date in terms of the type of files supported there. The document library provides a link to where that document lives, but unfortunately, we can't control how different browsers interact with that link. In general, we find that Chrome and Safari interact better with the Emma application than Internet Explorer. I would always start with making sure you're using the most up to date version of the browser as well!

I hope this helps.