Some of my recipients are able to open the word document linked in my mailing, and others are not....

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  • Updated 3 years ago
  • Not a Problem
  • (Edited)
I just tried the link to a document feature for the first time. Some of my clients are able to click on the links and download the word documents without issue and others are emailing me about it not working, or even having them download a zip file of setup files? Are there known email systems that this feature does not work with?
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Posted 5 years ago

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Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

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Official Response
Hi Mary -- I certainly understand your concern here. We do our best to keep the document library up to date in terms of the type of files supported there. The document library provides a link to where that document lives, but unfortunately, we can't control how different browsers interact with that link. In general, we find that Chrome and Safari interact better with the Emma application than Internet Explorer. I would always start with making sure you're using the most up to date version of the browser as well!

I hope this helps.