Spam email sign up forms

  • 2
  • Problem
  • Updated 1 year ago
  • Not a Problem
We have a few sign up forms for our mailing lists, and recently we've been receiving many submissions that look fake or submitted by a robot. The inputs are all the same (two random uppercase letters instead of the "name" "date" etc that is prompted.) Any idea why this is happening? Is there a way to prevent these fake/spammy submissions? Or is it possible these are real submissions but the data is getting corrupted? Thanks!
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Center for Young Women's Health

  • 4 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 2
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Phillip M, Official Rep

  • 247 Posts
  • 20 Reply Likes
Official Response
Hello,

Phillip from Emma Support here! It very well could be bots and unfortunately, there is no way to tell for sure. If it looks like a fake address, then it most likely is. While Emma does not have anything built into our signups to prevent bot signups, the Emma Technical Services team could build you a custom form that will work with Google reCaptcha. If that is an option that you are interested in or if you have any additional questions, please just let me know. Thanks!
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Grey Stepp, Support Team Manager

  • 1700 Posts
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Official Response
Hi folks,  I wanted to post on here with some good news for anyone who has suffered from bot signups coming in via an Emma Classic form.  


We have made some modifications to how our system manages these forms and we expect that this will provide a bit more security.


The best part is that any Classic signup forms you’re using now automatically have this new security measure in place, don’t require any extra work on your part to set up or maintain.  It is simply there and working for you!  


That being said, although this security feature helps to deter bot signups, nothing is ever 100% bot proof. If you are still seeing spam signups coming through your Emma Classic form, you need to add captcha for an extra layer of security.

Cheers!

-Grey 
(Edited)