Spam email sign up forms

  • 2
  • Problem
  • Updated 3 years ago
  • Not a Problem
We have a few sign up forms for our mailing lists, and recently we've been receiving many submissions that look fake or submitted by a robot. The inputs are all the same (two random uppercase letters instead of the "name" "date" etc that is prompted.) Any idea why this is happening? Is there a way to prevent these fake/spammy submissions? Or is it possible these are real submissions but the data is getting corrupted? Thanks!
Photo of Center for Young Women's Health

Center for Young Women's Health

  • 4 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Phillip M

Phillip M, Official Rep

  • 247 Posts
  • 20 Reply Likes
Official Response
Hello,

Phillip from Emma Support here! It very well could be bots and unfortunately, there is no way to tell for sure. If it looks like a fake address, then it most likely is. While Emma does not have anything built into our signups to prevent bot signups, the Emma Technical Services team could build you a custom form that will work with Google reCaptcha. If that is an option that you are interested in or if you have any additional questions, please just let me know. Thanks!
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
Official Response
Hi folks,  I wanted to post on here with some good news for anyone who has suffered from bot signups coming in via an Emma Classic form.  


We have made some modifications to how our system manages these forms and we expect that this will provide a bit more security.


The best part is that any Classic signup forms you’re using now automatically have this new security measure in place, don’t require any extra work on your part to set up or maintain.  It is simply there and working for you!  


That being said, although this security feature helps to deter bot signups, nothing is ever 100% bot proof. If you are still seeing spam signups coming through your Emma Classic form, you need to add captcha for an extra layer of security.

Cheers!

-Grey 
(Edited)
Photo of First Unitarian Portland

First Unitarian Portland

  • 10 Posts
  • 0 Reply Likes
Hi, is this a modification that is planned for the Lightbox form as well? We have started getting a bunch of spam/robot sign ups, just in the last few days.
Thanks,
Jocelyn
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
Hi there.  The security measure we put into place was only for our Classic Forms.  Our Lightbox forms already have their own security that we normally don't see any issues with.  

Have you been cleaning out the bot signups?   I'm not seeing a large influx of signups with that form.  

Can you point me to what you're seeing?
Photo of First Unitarian Portland

First Unitarian Portland

  • 10 Posts
  • 0 Reply Likes
Yes, I've been changing the status on the obvious ones to "opt-out". Most of them are really clear because the First Name and Last Name fields fields have been things like "buy viagra".

Here are the most recent ones in this same basic template (one from today and three from yesterday):
mcvzrglj@zszltqej.com  First & Last: kamagra reviewskamagra 100mg tablets
yewikmzd@hhwgtaev.com First & Last: levitra online
bxfxjdqy@gpwkoejs.com First & Last: buy levitra
ngydtccj@wbvjoczu.com First & Last: buy viagra online without script

There are also a few from yesterday and today that I'm suspicious of. We just don't normally get so many self-signups and some seem off, like this:

alekseevasabi1986@gmail.com First: Davidlip Last: Davidlip


Our form is on the bottom of all our pages, and also here:
http://www.firstunitarianportland.org/blog/newsletter

We did recently transition to a new website, so perhaps that is a factor..
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
Hi there!  So it looks like that form that you're using is not one of our Lightbox forms, but rather through the integration we have with Wordpress.  The new security measures we have in place do no affect that Wordpress plugin.  

Rather, Wordpress actually gives you the option to add in CAPTCHA security.  I would recommend checking that out and activating the CAPTCHA.  To do that, you head to the Advanced Settings tab of the Emma Plug.  You will want to create a new free account with CAPTCHA and register your site with them.  

That should stop your spam signups! 

If you need them, here is the installation page from Wordpress for the Emma Plugin.  

Let me know if you have any questions! 

- Grey 
Photo of First Unitarian Portland

First Unitarian Portland

  • 10 Posts
  • 0 Reply Likes
Got it, thank you for the resources!
Photo of Standard Tool

Standard Tool

  • 2 Posts
  • 0 Reply Likes
I have the same email addresses clicking hundreds of times on my emails. I delete the addresses, and 3 more pop up. It's making my email data completely ineffective.
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
separate issue from spam signups

Please reference the new conversation here: Hundreds of clicks from the same address.