On split test, if subjects are added before recipients, recipients aren't saved

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Archived and Closed

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chrome latest version (i have it set to auto update)
cleared the cache as per another post in the forum

split test error message: must have at least 30 recipients.

I called about this another time and was told i had to either enter recipients first,  or the subjects first.  can't remember which.  have tried it both ways

then tried to do a regular send (one subject, no split test) and the send button is also greyed out.

Refreshed back,  same result

logged out and back in again.  same result.

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Edge of the Woods

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  • frustrataed and a little angry because this is a recurring problem

Posted 4 years ago

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Emily Hollingsworth, Alum

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Hi there -- Thanks for including so much detail here!

I hopped into your account to run through the steps of setting up a split test mailing. I added a group from your audience, then clicked toswitch to split test.I then added two subject line variations. At this point, the Start split test nowbutton was orange and clickable. 

It sounds like you are running into the bug you've referenced here. If so, following my steps above should do the trick. Can you back out of the review and send page to start over with those steps?

I've also gotten word that this bug should be fixed very soon, so I'll report back here when I hear that this is confirmed!
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Emily Hollingsworth, Alum

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Update for you here! This bug is resolved. If you're still running into issues sending a split test, please let me know. I'll dig in further to see what might be causing that trouble.