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  • Updated 3 months ago
  • Solved
I keep getting this message through Microsoft. I don't get this through Gmail or Yahoo. Thoughts? "This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing."
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I-X Center

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Posted 3 months ago

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Nate Gallagher, Employee

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Thanks for reaching out to Emma Support! If you're seeing a banner message about spoofing, it means that authentication is failing somewhere. Here are a few things you can do to tackle something like this:

Whitelist Emma's sending domain and IP ranges (details at the link below):


Update your SPF record to include Emma:


Lastly, I found this article that details a bit of these specific issues:


I hope this information helps! Please let me know if you have any questions. 

- Nate