Can I stop an email from sending after a certain number of hours?

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  • Updated 3 years ago
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  • (Edited)
Hello Emma team,
My client would like to send out an email that is for a flash sale. The sale will only be good for 5 hours. I am worried about our straggler emails getting sent out either late in the sale opportunity or even after the sale is over. 

Is there a way to make sure that this doesn't happen? Can I stop the emailing to be sure that it doesn't upset our clients?

Thanks!
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ninaz

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Posted 3 years ago

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Emily Hollingsworth, Alum

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Hi there -- That sounds like the sale to catch!

If all of the emails aren't delivered immediately, Emma will continue to attempt delivery for up to 30 hours. You won't have the ability to cancel the mailing after the first few minutes. If delivery is still in progress when you reach the 5 hour mark, you'll want to give us a ring to cancel the mailing. We are available by phone Monday through Friday from 7:00am to 7:00pm central time, and you'll find our phone number at the top of the Community home page! 
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ninaz

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Thanks for your help on this. We'll be giving you a call today.

Can you let us know if you have a chance if this is something the team is looking to implement in the future?
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Emily Hollingsworth, Alum

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Hi Ninaz -- I've looped our product team in here to weigh in on this! I also revised the subject line a bit so that other users might find it more easily. Thanks!
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Katie Lewis, Official Rep

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Hi Nina! I'm jumping in for Emily after we chatted with the product folks. We aren't planning to implement the ability to stop a mailing from sending after X hours, and we think the better route here is to send your mailing ahead of time so people know about and can be ready for your flash sale. Otherwise, even if you did send to someone at the start of your sale, they may not have their eyes on their email and still miss it.

Thank you for sharing this use case with us, and best of luck with your event!
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ninaz

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Thanks for checking and the feedback.

We've done lots of testing on this and found that sending out emails just before the sale works best. Otherwise people not only wait to purchase but then also forget to purchase when the sale does arrive. 

We turn on our coupon just before sending even if the sale is advertised for the future since people are very into instant satisfaction. Also the time limit gives the action a sense of urgency.

To your point, we have found that this approach often gets us more response than longer sales where the client has time to put off their purchase, even if it does miss some who don't have "eyes on their email".

Hope our feedback helps your team to think about it a bit differently.

Thanks again for the assistance, we've been enjoying your service and look forward to using more and more of the features you already have in place.

Best wishes.