Street addresses appearing as blue on mobile - is there a way to remove this?

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When viewing my emails on a phone or iPad, addresses automatically link and appear in blue. Is there a way to remove the links, or at last just make them black? 

I am using a template I created in the editor, and would like to make this a permanent change in a certain text block section, as the person who will be using this template needs to enter a new list of business addresses every time, and doesn't want to worry about reformatting every time. 

Does anyone know if this is possible? Thanks! 
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Laura

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Posted 5 years ago

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Kati Hyer

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You say that this happens when viewing on a phone or iPad - have you tested your emails in different desktop browsers/desktop emails? And does it do this in preview?

I'm asking because this test will help diagnose if the problem is from a mobile email client,  from Emma, or something else. If it doesn't turn blue in a desktop (either browser - test multiples - or email itself, like Gmail) then what you're seeing is probably a setting in the mobile operating system or email client. 
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Brandi Leath

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good point, I'm curious about this also.
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Kati Hyer

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Thanks Brandi! 
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Brandi Leath

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You're welcome. :)
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Kati Hyer

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For example - if someone sends me an email in Gmail and they say "Do you want to go to Happy's on Thursday at 7?" Gmail will automatically underline "Happy's Thursday at 7" and make it a clickable link to schedule it in my Google Calendar. I'm wondering if something similar is going on. 
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Brandi Leath

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Hi there are several threads related to color of hyperlinks , you will have to manipulate the code to get it to work for you. Check out this thread and see if it helps.

I just realized you are talking about addresses and not links, I'm curious about this as well. Not sure if you can get into the code to change that or not.

Here's a nice post I found via google search. It does seem like it is a mobile specific issue.
(Edited)
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Brandi Leath

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And an updated version of the google search post. I think this may answer your question.
(Edited)
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Laura

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Thanks for the replies and answers. When first inputting the text in the email editor, it's just plain text and no links or hyperlinks. It seems that the links/hyperlinks are being added after an email test is sent, and only when viewing in an iphone or ipad email client. It does not appear in the Emma email preview (before sending), or in a desktop email client (Mac mail or Gmail web browser). 

Thanks! 
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Ashley

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Does anyone have a solution for this? I've changed the CSS/HTML and am still not getting any progress. I used the exact same HTML in MailChimp and Campaign Monitor with no blue link issues, everything renders correctly there, but not with Emma. I attached a screenshot.


Also, here is the mobile version tested in MailChimp. Nothing at all has changed, except where it's tested from.
(Edited)
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Adriane Smith, Customer Support Specialist

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Hi Ashley,

Thank you for reaching out about this! I don't have any recommendations for you by using CSS but I can provide you with a resolution for this. The best solution I can give you for this would be to link that information within Emma (doesn't really matter where), and then add a bit of code to remove the link's underline (those instructions found here). The email program will not link text text that is linked already, and this will give you consistent results in all email clients.  I hope this helps! Please let me know if you have any more questions about this.
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Ashley

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Thanks Adriane. I decided to link the address myself via Google Maps, changing the font color to the color of the rest of the text, and removing the underline decoration. Looks good all across the board, tested via Litmus.
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Adriane Smith, Customer Support Specialist

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Good to hear you've been able to make that work! Please let me know if there's anything else you're needing.
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Marc Powell

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Another, possibly easier option, to disrupt the automatic data detection powers of IOS and OSX is to include an invisible character in the middle of the phone number or address. See number 2 at http://www.industrydive.com/news/post....