Suspected Address Spoofing

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  • Problem
  • Updated 2 years ago
  • Solved
I am unable to successfully send out tests or an actual campaign due to "Suspected Address Spoofing".  Is this something I need to address with our email client (microsoft cloud)? Or did something change on this end?  The only thing I did different this round was use a new template. 
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Garcia and Associates

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Posted 2 years ago

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Andrew Heuback, Official Rep

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Official Response
Hey there! I took a look at your account, and since you're sending your campaigns to audience members with the same domain name as your sender address, you'll likely need to whitelist. There may have been a settings update with your server recently, which would explain why this has not be an issue previously. When you whitelist, you're essentially telling your mail server that Emma has permission to send on your behalf. We have more information here, which you can pass on to your IT department: http://support.e2ma.net/Resource_Center/Account_how-to/how-to-whitelist-emma