Switch admins rights to a new email account

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  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL Clean up

Employee who ran myemma no longer works here and we would like to commit our MyEmma account to a 'generic' email address accessible to current and future staff. 
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FOX Architects

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Posted 2 years ago

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Jerry Grimes

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We have the same issue.
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Grey Stepp, Support Team Manager

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Hi folks!  The best way to take care of these changes are going to be via phone at 1-800-595-4401 or via email at [redacted].  

Please be prepared or send along some information for verification.  We can accept a recent invoice number or the last 4 digits of the credit card we have on file as verification.  For security, please do not post that information here since this is a public forum.  Once verified, we can update the admin and/or billing credentials to whatever you need.  

Let me know if you have any questions! 

- Grey