Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Conversation moved to phone/email
Issue: We are creating groups in Salesforce and they are no longer syncing. We created a group in error, which synced. We removed that group, adjusted the report and created a new group which did not sync.
Question: How does your integration with Salesforce actually work (from a logic flow perspective)? It is not transparent as to how, when and in what order you should delete groups or contacts within Emma and delete groups and group memberships in Salesforce.
These two things combined seem to be a part of the reason the syncing has stopped working. I'd like to know better how to handle these situations as there will probably be many times the wrong or incorrect group is created in Salesforce and so we will need to remove those groups.