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Will you also please try clearing your cache and cookies in Firefox?
Are you running any sort of anti-virus or security software?
Does this happen in another browser, too? I’m wondering if there’s a toolbar or plug-in in Firefox that’s creating a problem.
48.97 mbps download speed
5.50 mbps upload speed
Yes our company has a firewall but this has never been an issue in the past so not sure why it would be now.
And yes happens in Safari as well.
20.10 Mbps download
18.45 Mbps upload
Download and upload speeds, if they don't match, should at least be very close to one another. Your download speed seems quite slow — That must be frustrating! I'm by no means an expert in network setups, so I suggest checking in with your IT contact to see if there's been a recent change to that firewall or your system that could be interfering with your Emma account. If it’s possible to disable or suspend that firewall for your testing, you might try that, too.
Keep me posted!