Text Block appeared on scheduled email

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  • Updated 4 years ago
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I scheduled an email last week. When I the email came through today, there was a text block at the top that was not there when I scheduled it. The dummy text at the top of my email may be confusing to people and looks bad on us. How did this happen? 
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Southeast Financial

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hey there -- I hopped into your most recently sent mailing and found that the top and bottom rows are turned on. The most likely explanation here is that the default text block from the top row populated upon sending. It's possible those rows were turned on at some point if you were playing with the column layout of the mailing. If you turn rows on and then decide you don't need them, it's important to turn them back off rather than just deleting the content in those rows, since the default block will repopulate when you send. Did you see that block in your test sends?

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Southeast Financial

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No, it wasn't in any of the test email and I wasn't messing with the columns at all. Why would it throw in that extra text block when it's pretty much nothing but text blocks after the header? Shouldn't a warning or something show up if it possible to send something that looks different than what you're seeing in the editor?
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Emily Hollingsworth, Alum

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I'll take a look at your test mailings and see what I can find! Was this campaign copied from a previously sent campaign or did you create it from scratch?
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Southeast Financial

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Yes, it was copied from our last seminar email. The only thing that I can think that I changed in the layout was consolidating multiple text blocks into one, but I didn't change anything with the overall columns/rows settings. I think the thing that is still most worrisome is that it's possible for something like this to get added after I review the email and hit send.
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Emily Hollingsworth, Alum

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Hey there -- I took a look back through your test mailings, and it looks like the Women and Investing Webinar 2015 mailing had a 2 column layout at one point. Please take a look at the response for the test sent on June 15 at 11:02 ... you can see there that the mailing had a 2 column layout at the time of that send. It's possible, if you switched that layout back to one column and sent your next test in the same editing session that the default block in the row never populated but did populate on your next send, which was your final send. 

Rows have to be turned on or off. I can see how, in this case where the mailing was copied over, the row feels a little sneaky. I'd just be sure to double check those rows if you've had columns on at any point!
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Southeast Financial

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That's really strange. I didn't change the number of columns at any point during this mailing. I'm looking at that response. Where do you see that it had two columns?
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Emily Hollingsworth, Alum

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I'm looking at this test response (Women and Investing Webinar 2015, sent on June 15 at 11:02):



And here's what I see:



The next test, sent only one minute later only has one column. It appears that the right column was simply turned off because none of that content is in the following test. 
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Southeast Financial

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Oh, I see the confusion. I'm talking about the SEMINAR email not the WEBINAR email. I didn't catch that in your last comment. The webinar email is supposed to have two columns and the seminar only one.
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Emily Hollingsworth, Alum

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Gotcha! It looks like, though, the seminar draft was copied from the sent version of the webinar mailing. Is that right? If so, even if those columns were turned off, the row was still on, so it's likely it was carried over. It's a little hard to pin down since everything is sent out now, but since I did find the rows on in your final sent mailing we can agree that rows are the culprit here. As far as how the top row got turned on, I can't be 100% sure, but it's something to keep an eye out for!
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Southeast Financial

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No, it was copied from a previous seminar mailing. Thanks for looking into this. I guess it's just something I'll have to be aware of and make sure to save and reopen mailings a few times before I send them out. Are you guys going to look in to how the editor can make changes after you hit send?