Text block deleted when I sent a test

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  • Updated 4 years ago
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I tried this technique to remove the formatting and the file size went down. But then the text block became read only and when I did a Sent Test the entire block was deleted and was not there when I went back to the editor!

Note: This conversation was created from a reply on: Proofing error says I have too much text.
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The ETHER Initiative

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Posted 4 years ago

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Benton Cummings, Senior Manager, Customer Support

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Hi there,

I'm not sure what the exact issue would be there. Please let me know the name of the mailing, and identify the specific text block you were working on when you ran into the issue.

I'd also like to get a little insight on what the exact steps were that you took when the problem came up. Did you simply highlight all of the text within the block and click the remove formatting button? Was it just a specific line of text that was highlighted? Were there any other steps you took to strip the formatting?

Thanks for any clarification!
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The ETHER Initiative

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The mailing is called ETHER July 2015 Newsletter.

The part which I was working on was the list of my upcoming workshops, and I had applied some formatting to this, but then I got the proofing message that there was too much text and the forum posts indicated that this can be fixed by removing formatting.

I was doing this one line at a time (sometimes more than one line) when this block froze for editing, with no cursor available in the block, although it was available for other blocks. I then saved this and tried a test, but the text was not in the test and returning to the mailing showed this block as empty.

I then reentered the text, but then cleaned is up using the CODE editor rather then the previous approach.

My mailing has now gone out last night, but I need to fix this for the future.

My concern is that it seems to add different types of tags which are not visible but which affect the look and feel. For example, it sometimes adds P and other times it adds DIV and sometimes is puts a BR in and other times not. There was also cases of STYLE="" or CLASS="" which I had to remove.

Perhaps it could be better to have a stylesheet based approach in which I can format my mailing using my own stylesheet and then add the classes to the elements which I need to format. Perhaps this facility if there and I do not know about it.

Thanks for responding.

Roger.
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Benton Cummings, Senior Manager, Customer Support

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Sorry about the delay in getting back to you, and thanks for the details. I'm running into issues when attempting to remove formatting on that block as well. We're still digging into this to determine what might be happening, but can you let me know how the text was originally placed in the mailing? Did you type everything directly in the editor, or was it pasted in from an outside source? If so, where was the text pasted from?

That should help us gain a better understanding of what might be happening here.

Thanks!
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Benton Cummings, Senior Manager, Customer Support

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Hi Roger,

I'm following up to let you know that the issue at play here is actually due to a bug, which will cause the block to become unresponsive when removing formatting from a text block that contains header styling. We were able to successfully work around this by first changing those header styles to paragraph, and then remove formatting. 

Definitely sorry for the trouble you ran into here- our developers are aware of the issue and are working toward a resolution. I'll definitely follow up with you to let you know as soon as this has been resolved. In the meantime, if you need to remove formatting from any text blocks that contain header styling, you'll want to first set the styling to paragraph for the whole block, and then you should be able to safely remove the formatting from that block.

Thanks so much, and I hope this helps!
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Sam Collis, Customer Support Specialist

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Hi Roger,

I'm happy to report that this bug you were running into last year has been marked as resolved.  You should no longer encounter this sort of behaviour.

We definitely appreciate your patience on this one and please let me know if there's anything else we can do for you :)