text disappeared from saved email

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  • Updated 5 years ago
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I created a new email, added text and images, and saved it. I hit "preview" and all the text in the main block was gone. Back on the edit page, the text was there. I hit "save" and all the text in the main text block disappeared. Now it's gone. Is there any way to get it back? 

Here's my email: https://app.e2ma.net/app2/campaigns/create/208539213/
I'm using Safari 7.1.2, but checked in Chrome and the text is gone there too.

Any help would be most appreciated. Thanks! 
Photo of College of the Arts FPAG89

College of the Arts FPAG89

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Posted 5 years ago

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Photo of CAEP

CAEP

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This happened to me as well, just a few hours ago. I made the email three times and it kept happening!
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Emily Hollingsworth, Alum

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Hi there -- I'm so sorry that you lost your work!! I can't seem to replicate the issue in your account, so let's get some more details.

Do you always work in Safari? If so, can you try to replicate the issue using Safari as well as another browser to see if we can identify a pattern of some kind? How long had you been working in the mailing. Did you do a lot of reformatting of text or was it a pretty quick process? 

Have you cleared your Safari cache & cookies lately? If not, please give that a try before logging in next time to see if that resolves this issue!
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Emily Hollingsworth, Alum

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Hi again -- Just checking in here to see if you have any more details or if you can answer any of my above questions. Thanks!